All-in-One Customer Service Solution
Integrate ticketing, live chat and email management to enhance your customer service quality
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Ticket System
Efficient Issue Tracking
- Automatically assign tickets to appropriate agents
- Priority tagging and SLA management
- Complete ticket history records
Live Chat
Real-time Customer Communication
- Multiple agents online simultaneously
- Automatic chat history saving
- Quick replies and preset messages
- File and image upload support
- Customer satisfaction ratings
Email Integration
Unified Email Management
- Support for multiple email accounts
- Quick conversion to tickets
- Email templates and signature management
- Email categorization and filtering
Customer Management
Omnichannel Customer Management
- Integrate customer information from multiple channels
- Complete customer journey and behavior tracking
- Centralized customer data and interaction records
- Automatic association of communication records
Seamless Platform Integration
Perfectly connects with your existing business platforms
WordPress
Easily integrate with your WordPress site to manage all customer inquiries
Shopify
Seamless connection with Shopify stores to enhance e-commerce customer service
WooCommerce
Professional customer support for your WooCommerce store
JavaScript SDK
Integrate the customer service system into any website with just a few lines of code
Customer Testimonials
"ShopHelpDesk greatly improved our customer service efficiency, ticket processing speed increased by 50%!"
"The live chat feature increased our customer satisfaction from 85% to 95%, highly recommended!"