Powerful Customer Service Features

One-stop solution for all your customer service needs

Ticket System

Efficient Issue Tracking

  • Automatically assign tickets to appropriate agents
  • Priority tagging and SLA management
  • Complete ticket history records

Live Chat

Real-time Customer Communication

  • Multiple agents online simultaneously
  • Automatic chat history saving
  • Quick replies and preset messages
  • File and image upload support
  • Customer satisfaction ratings

Email Integration

Unified Email Management

  • Support for multiple email accounts
  • Quick conversion to tickets
  • Email templates and signature management
  • Email categorization and filtering

Customer Management

Omnichannel Customer Management

  • Integrate customer information from multiple channels
  • Complete customer journey and behavior tracking
  • Centralized customer data and interaction records
  • Automatic association of communication records