Terms of Service

Last updated: June 25, 2025

Welcome to ShopHelpdesk! These Terms of Service ("Terms") govern your use of our website and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Services

ShopHelpdesk provides a cloud-based helpdesk solution for independent e-commerce businesses and small websites. Features include ticket management, live chat, customer support inbox, and more.

2. User Accounts

You must create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Subscription & Payments

Our Services are provided on a subscription basis. By subscribing, you agree to pay all applicable fees and charges. All payments are handled via our payment provider (e.g., Paddle).

4. Acceptable Use

You agree not to misuse the Services or use them for unlawful purposes. We reserve the right to suspend or terminate your access for violations of this agreement.

5. Intellectual Property

All content, trademarks, and software associated with ShopHelpdesk are the property of our company or our licensors.

6. Disclaimer of Warranties

Services are provided "as is" without warranty of any kind. We do not guarantee uninterrupted or error-free operation.

7. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect or consequential damages arising out of or relating to your use of the Services.

8. Governing Law

These Terms are governed by the laws of your jurisdiction.

9. Contact Us

If you have any questions about these Terms, please contact us at: support@shophelpdesk.com